On confirmation, the trip file is INVOICED and the Travel Designer assigns the Operations Manager in the dedicated area of the system. The Operations Manager receives a notification and finds the file in their dashboard; the agent receives an email with the Operations Manager's name and the VDD.
The Operations Manager immediately runs the consistency check. If everything is correct, or only small adjustments are needed (which they make themselves), they set OM VALIDATE and then, with the TAKEN command, start booking.
If the file comes back: when there are too many errors or the itinerary is left too open, the Operations Manager does not validate it and returns it to the Travel Designer, stating precisely what is wrong and what is missing. The Travel Designer revises it immediately: the file does not move forward until it comes back correct.
After the handover, the Travel Designer remains the primary. If a supplier asks for an advance payment, the Operations Manager informs the Travel Designer, who escalates to management: VIT never advances money it has not yet collected. In case of cancellation, the Travel Designer is informed via TripMade.
