The request arrives at VIT. The coordinator assigns it to a Travel Designer based on availability and expertise, and sets a deadline by which the proposal must be sent.
Before anything else, the Travel Designer checks they have all the information needed to design the trip. If something is missing, they ask for clarification immediately — not two days later when they sit down to work on it.
The essential information: target price, number of pax, room type, the traveller's profile, the dates, and the arrival and departure airports.