Travel Designer

3. Selecting the hotels

  • Consistent level: the hotels in a proposal must all be of the same level, consistent with the client's budget. If you propose a simple 4-star, you cannot then put a luxury 5-star at another stop.
  • Exception — saving to "splurge": when the agent asks for it, you can save in some locations to invest in others. Typical example: simpler hotels in Florence and Rome, then stepping up a level in Como or Amalfi.
  • Exception — the competitive price: if a 5-star has a very competitive price in a given location, it can be included in a 4-star proposal. The reverse also applies: in an all-5-star proposal you can put a 4-star in a city where 5-stars cost too much.
  • Boutique hotels: if the client asks for small boutique hotels, the hotels proposed must be consistent with that request.
  • Hotels you don't know: you can check them on Booking.com. Never choose a hotel with a score below 8.5.
  • Location: pay attention to the location. In cities such as Paris, London, Rome and Venice, placing the client far from the centre becomes a logistics problem.

At the time of booking

  • Rooms: check that they have been booked correctly — twin or double as requested — and that the group has all the rooms it needs.
  • Stuba and GoGlobal: if a hotel is booked through Stuba or GoGlobal and the booking exceeds €1,000 (whatever the category), or if it is a 5-star, ask the hotel directly whether we can book direct.

The Operations Manager checks these same points again in their consistency check.

VIT 4 TRAVELHotels: budget, selection and bookingOffer clear alternatives and keep a consistent quality.01 / PROPOSE€Budget and alternativesUnderstand the expected leveland budget.Use a good 4-star as the base,with higher categories assupplements.Offer 2–3 alternatives evenwhen the budget is tight.Make clear what changesbetween the options.02 / SELECT★★★★Choosing the hotelsKeep a consistent levelacross the stops.Respect a request forboutique hotels.Assess the location and itsimpact on logistics.Unknown hotels: check themon Booking.com.Minimum score: 8.503 / CHECKBookingCheck number and type ofrooms: twin or double.Stuba or GoGlobal over €1,000,or a 5-star hotel: ask thehotel whether we can bookdirectly.Booking the hotels is theTravel Designer’sresponsibility.When the level can varySplurge requested by the agentSave at some stops to invest in others.Destination pricesA competitive 5-star in a 4-star trip;a 4-star where 5-stars cost too much.The Operations Manager rechecks rooms and bookings.