Everything is tracked in TripMade — never through informal channels. The dialogue between Operations Manager and Travel Designer happens there too.
Tasks are tickets that assign a job to a colleague (e.g. "issue this ticket", "check with the guide whether they have been paid").
My Notes are written questions to colleagues, which must be answered in writing.
All communication with colleagues goes through the system. WhatsApp is used only to prompt a colleague to take charge of a task — and until it has been taken in charge, the responsibility remains yours.
All work is done in English.
The personal phone: an absolute rule
The personal phone number is never used and never given to clients or suppliers, for any reason — not even during a trade fair or a fam trip. It is an absolute rule and applies to everyone, without exception.
The reason is simple: everything concerning a trip file must remain tracked in VIT's channels, and anyone who needs help must always find someone who answers. When the traveller is at destination, the point of reference is Customer Service, reachable 24/7 on VIT's numbers.
