Operations ManagerCore responsibilities

9. When a supplier is unavailable or changes its price

  • First, a contracted alternative. Check whether TripMade has another supplier we already have a contract with for the same service. Example: for transfers in Rome we work with both Gianesi and Autonoleggio 3000; the prices are essentially the same, so the switch can be made.
  • Then, an already authorised supplier. Suppliers not in the system may be used only if management has already authorised them in the past.
  • No known alternative: ask in the dedicated Supplier chat which supplier can be used.
  • Every new supplier must always be authorised by management before being used.
VIT 4 TRAVELSupplier unavailable?Follow the order: one alternative at a time.1Contracted alternative already in TripMadeSame service, essentially the same prices: you can switch.Example in Rome: Gianesi or Autonoleggio 3000.No alternative available2Supplier outside the system, already authorisedCan be used only if management has already authorised it in the past.No alternative available3Ask in the Supplier chatIf no alternative is known, ask which supplier to use.Nobody knows an alternative4New supplier: management authorisationBefore using it, always get management’s approval.No new supplier without authorisation.

Price changes compared with the quote

  • Structural change: the supplier's contract price has changed, so the change applies to all services from that supplier, not just this trip file. It is escalated to the Product Manager and management, whatever the percentage.
  • Non-structural change, within 5% and justified (common sense): it concerns only this specific service, the contract stays unchanged. It is accepted.
  • Over 5%: escalate to the Product Manager and/or management.
VIT 4 TRAVELPrice changes: how to decideFirst check the nature of the change, then the percentage.Price differs from the quoteStructural changeThe supplier’s contract price changes:the variation applies to all itsservices.Any percentageInvolve the Product Managerand managementIt does not concern only this trip file.Non-structural changeConcerns only this service.The contract stays unchanged.Within 5% and justifiedAcceptBoth conditions must be met.Over 5% or not justifiedInvolve Product Manager and/or management!A structural change is always reported, even within 5%.